Oct
05
Tell Them What You Can Do
Submitted on: 2006 at 5:17 pm by Chris Stormer
No driver likes to end up on a dead-end street, and no business person enjoys being left in a bad situation by a supplier. Develop a reputation for caring, trying and helping. Anytime you have to tell a customer what you can’t do, also tell them what you can do. Always have the information available to offer your customers an alternative if you are not able to meet their needs. Make sure that there are no dead-ends if they deal with you.
Anybody can say no, sorry or tough luck. But you will earn the respect and business of potential customers when you help them by telling them what you can do. Balance the negative with the positive, and be sure to give teh customer options.
